What are the responsibilities and job description for the Onsite Desktop Support Tech position at F2OnSite?
Job Title : Desktop Support Technician
Overview :
Our client has an exciting opportunity within our Managed Workplace Services for a Desktop Support Technician. This full-time position requires daily reporting to the customer's headquarters. The Desktop Support Technician will handle daily repair tickets and resolve hardware and software issues for PCs and mobile devices. Work hours are Monday through Friday, 8 : 00 a.m. - 5 : 00 p.m. local time.
Responsibilities :
Troubleshoot and repair IT-related hardware
Operate within a call management system
Deploy desktop, laptop, mobile, or tablet to end user
Complete data transfer from old equipment to the new devices
Document assigned incidents with appropriate troubleshooting steps
External Qualifications :
High School graduate
A Certification or equivalent industry experience
3 years' experience in the IT Industry
Must have reliable transportation
Internal Qualifications :
A Certification or equivalent industry experience
3 years' experience in the IT Industry
Must have reliable transportation
Required Skills :
Proficiency in troubleshooting and resolving desktop and mobile hardware issues
Ability to work independently and as part of a team without constant supervision
Strong organizational and multitasking abilities
Capability to follow and execute established processes and procedures
Excellent troubleshooting skills with the ability to diagnose problems effectively
Outstanding customer service skills
Knowledge of iOS, Android, Windows Mobile, Windows PC, and Apple devices
Hardware and software troubleshooting expertise
Understanding of networking principles
Proficiency in hardware break / fix repairs
Excellent time management skills
Preferred Skills
Knowledge of ITSM software (ServiceNow preferred)
Knowledge of MDM Solutions (SCCM preferred)
Knowledge of Windows 10 / 11
Equal Employment Opportunity - M / F / Disability / Protected Veteran Status
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