What are the responsibilities and job description for the Membership Sales Manager position at F45 Training?
Company Description
F45 Training is a leading boutique fitness franchise platform operating the F45, FS8 and Vaura brands. F45 offers high-intensity interval training workouts utilizing proprietary technology. Adored by celebrities and athletes alike, F45 is committed to innovation and has a global franchise network. Join our team of fun-loving fitness enthusiasts and make an impact every day.
Role Description
This is a full-time Membership Sales Manager role located in New York, NY. The Membership Sales Manager will be responsible for lead generation, customer service, sales, and sales management on-site at our gym location.
Qualifications
- Membership Sales and Sales Management skills
- Lead Generation expertise
- Strong Customer Service abilities
- Experience in sales and membership management
- Excellent communication and interpersonal skills
- Ability to work on-site in New York, NY
- Knowledge of the fitness industry is a plus
- Create, properly manage and exceed, all Sales and Operational budgets
- Drive financial plans and increase gross margins of the business through optimal programming and capacity utilization
- Create annual marketing plan for social media, digital / print marketing, and community events
- Ensure all Front Desk systems and studio practices / processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls
- Ensure a consistent sales effort is maintained at all times by providing daily sales goals and contests / incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations
- Implement and maintain and grow the total membership base and oversee all aspects of the membership sales process
- Increase studio conversion rate and achieve client retention goals
- Trial scheduling and follow ups
- Drive client referral program
- Maintain top-notch cleanliness, appearance and organization of the studio and inventory
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
- Ensure studio branding by adhering to company guidelines and values
- Maintain a strong working knowledge of our small-group training programs by participating in at least two (2) training sessions per week
- Ability to develop strong relationships with clients and business partners
- Exceptional communication skills
- Self-motivated and goal-oriented
- Willingness to work flexible hours
- Professional, punctual, reliable and neat
- Working with Studio Owner on setting Monthly, weekly, and daily targets for meeting goals
- Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Ability to work independently and collaborate with Studio Owner, Trainers, and clients
- Highly organized with the ability to prioritize and meet deadlines
- Computer proficiency with MS Office programs, MindBody Online, as well as various media platforms
- Maintain a strong working knowledge of our small-group training programs by participating in at least two (2) training sessions per week
