Director of Shops and Operations

About FACE FOUNDRIÉ

At FACE FOUNDRIÉ, we're not just redefining skincare; we're redefining how you experience it.

FACE FOUNDRIÉ is a cutting edge, inclusive facial bar specializing in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000 services in the last year. The brand currently has 36 locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Position Details

Director of Shops Operations

This is a critical leadership role responsible for driving the performance, growth, and operational excellence of both corporate-owned and franchised locations. This position requires a strategic, results-oriented leader with strong operational expertise, excellent communication skills, and a passion for scaling businesses and developing high-performing teams.

The ideal candidate will have a proven track record of increasing sales, optimizing operational efficiency, and ensuring brand consistency across a multi-unit, multi-state network. This role will directly oversee 7-9 corporate stores and provide strategic support to 100 franchise locations. We are looking for a thinker, doer, and trainer, someone who can develop and implement systems, drive accountability, and cultivate a growth mindset within teams at all levels.

Responsibilities

Corporate Store Management (7 Locations)

• Lead all aspects of corporate store operations, including P&L management, staffing, customer experience, and sales performance.
• Implement scalable operational strategies to maximize profitability, efficiency, and team effectiveness.
• Conduct regular store visits to assess operational execution, brand compliance, and employee engagement.
• Recruit, train, and develop corporate store managers and staff, ensuring a high-performance culture.
• Monitor key performance indicators (KPIs) and implement data-driven improvements.
• Develop and manage annual budgets, forecasting, and financial planning for corporate stores.
  
  

Franchise Support (56 open locations, 20 to open in 2025, 70 in development)

• Serve as a strategic advisor and operational resource for franchise owners.
• Oversee the franchise account management/support team, ensuring franchisees receive best-in-class operational guidance and resources.
• Develop and execute training programs, best practices and support structures to enhance franchisee success.
• Conduct franchise business reviews to assess performance, identify growth opportunities, and provide actionable insights.
• Monitor franchisee compliance with brand standards, operational procedures and franchise agreements.
• Strengthen communication and alignment between corporate and franchisees through structured check-ins and field support.
• Analyze performance trends, industry benchmarks, and customer insights to drive ongoing improvements.
• Develop and implement growth strategies for franchisees, ensuring long-term profitability and sustainability.
• Serve as the primary point of escalation for franchise-related operational challenges.
  
  

General Management & Leadership

• Develop and execute operational strategies that align with the company's broader growth and financial objectives.
• Partner cross-functionally with marketing, finance, real estate and merchandising to ensure seamless execution across all locations.
• Lead change management initiatives to introduce process improvements and scale operations efficiently.
• Manage a team of direct reports, providing coaching, mentorship, and performance evaluations.
• Prepare and present operational performance reports to senior leadership, offering insights and recommendations.
• Ensure compliance with all applicable laws, regulations, and industry best practices.
  
  

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or a related field preferred.
• Proven experience leading multi-unit operations in a franchise, retail, or service-based industry.
• Strong financial acumen with expertise in P&L management, budgeting, and revenue growth strategies.
• Excellent leadership, communication, and interpersonal skills, able to build trust and influence across diverse teams.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• Proficient in Google Workspace, POS systems, and operational analytics tools.
• Willingness to travel up to 25% to support corporate and franchise locations.
  
  

Benefits

Health Insurance

Paid Time Off (PTO)

Short Term Disability

401(k)

Discount of Services and Products

Compensation: From $70,000 to $100,000 per year