Front Desk Coordinator

The following position is for employment with:

FACE2FACE Maxillofacial Surgery Centre

19838 S Halsted St, Chicago Heights, IL 60411

POSITION PURPOSE

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our brand new state of the art facility in Homewood. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

• Sitting 80%.
• Standing or walking 20%.
• Moderate noise levels from dental and other lab equipment.
• Medical, office, and lab setting.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Good mathematical aptitude to prepare and interpret financial reports, collect and track payments and account balances, and maintain financial integrity for the practice.
• Near Visionthe ability to see details at close range (within a few feet of the observer) as required for computer data entry and the preparation of treatment plans.
• Office Hours: Monday- Friday 8-4pm

POSITION RESPONSIBILITIES

• Excellent computer skills and ability to use practice software systems.
• Scanning checks into banking system each evening and printing out reports.
• Check the fax each day. Print out any fax and give it to the appropriate recipient directly.
• Check the office email daily and respond appropriately when needed
• Check the text messages daily and respond accordingly
• Scheduling and managing Facility Patients- booking/billing/preparations
• Scheduling and managing VA patients and claims
• Sending out information for insurance verifications. Assuring insurance verifications have been sent to each patient, when applicable.
• Checking insurance verification information received and applying that information to accurately figure out the patient responsibilities
• Responding to insurance verification emails from the verification team and/or contacting the patients to get the corrected information if needed
• Preparation of treatment plans for patients and presentation of those plans
• Taking office calls, scheduling patients, taking payments, answering billing questions, processing patient receipts
• Post-op care calls
• Referral letters and distribution
• Going through the upcoming schedule to ensure appointments are scheduled appropriately, with deposits, referrals scanned in.
• Scheduling and Organization of DAC patients
• Calling patients with balances to remind them that we require payment
• Assisting with the end of day financials to be completed the end of each business day
• Checking emails and responding within 24 hours
• Checking and distributing mail as needed
• Insurance completed: Call, mail and email patients
• Actively pursues the provision of excellent patient service
• Must always represent the practice in a professional, pleasant, and cooperative manner
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments
• Must be able to work both independently and cooperatively in team settings
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing
  education or seminars
• Helping the doctor complete DDS letters
• May be required to train and supervise others on the administrative team
• Must be willing to complete assigned courses/training
• Also helping the back staff as needed
• Other duties and tasks, as assigned periodically

MINIMUM QUALIFICATIONS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Must be comfortable seeing patients and able to maintain a professional demeanor and attitude.
• Must be detail oriented to maintain good financial practices, account balances, and financial reporting.
• Must show up to work on time daily. On time is arriving 30 minutes before the first patient is scheduled.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must come to work dressed professionally in appropriate attire
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs
  in work-related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according
  to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Previous Experience/Education:

• Must have a minimum of 3 years of dental/oral surgery experience.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.