Patient Concierge

Job Overview
The Patient Concierge plays a vital role in enhancing the patient experience by providing exceptional customer service and administrative support within a medical office setting. We are seeking an individual with a 'Retail Mentality' that can bring a 'How can I help you' approach to our medical practice. An outgoing and friendly personality with exceptional customer service is a MUST.

This position is responsible for coordinating patient communications, managing appointments, and ensuring that all interactions are handled with professionalism and empathy. The ideal candidate will have a strong background in customer service and administrative support, enabling them to effectively assist patients and healthcare providers.

Duties

• Provide exceptional customer service
• Greet patients warmly upon arrival and assist with check-in/out procedures.
• Individual must be positive and approachable. Presentation is very important in our aesthetic industry.
• Schedule/reschedule and confirm patient appointments, ensuring optimal use of time for both patients and providers.
• Responding to patient communications by email, text and phone calls. Ensuring the information reaches the appropriate staff member.
• Maintaining our customer "LeadLoop" patient tracking system. Training will be provided. Engaging in first contact to ensure inquiries are transferred to the appropriate patient coordinator.
• Provide information to patients from out of town, with hotel recommendations and onsite nursing if required.
• Offering patient amenities (such as coffee, cold beverages, etc.)
• Handle incoming calls and respond to patient inquiries promptly and professionally.
• Liaison between reception and medical team/management
• Assist with marketing project and special events/public relations as needed.
• New patient 'Thank You' messages.

Skills

• Compassionate and patient.
• Strong organizational skills to manage multiple tasks efficiently while maintaining attention to detail.
• Excellent communication skills, both verbal and written, to interact effectively with patients and team members.
• Ability to work collaboratively within a team-oriented environment while also being self-motivated.
• Proficient in using office software applications for scheduling, record keeping, and communication purposes.
• Professional demeanor and personal presentation.

This role is essential for ensuring that patients receive the highest level of care while navigating their healthcare journey. If you are passionate about providing exceptional service in a healthcare environment, we encourage you to apply.

Job Type: Full-time

Pay: $28.85 - $36.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• New York, NY 10128 (Required)

Ability to Relocate:

• New York, NY 10128: Relocate before starting work (Required)

Work Location: In person

Salary : $29 - $36