What are the responsibilities and job description for the Pool and Beach Host/Hostess position at Faena Hotels and Residences LLC?
THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Courteously greet and escort guests to the chairs and assist in seating, ensuring Faena standards of service. Assist in preparing the Pool and Beach for service and maintaining the cleanliness of the area at all times. Take reservations and maintain reservation book/system. Assist in monitoring the guests' needs and all phases of the operation.
DUTIES AND RESPONSIBILITIES
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- Scheduled daily activities and in-house groups.
- Daily housecount.
- Hotel extension numbers.
- Mobile number/radios carried by hotel personnel.
- Hours of operation of each outlet, ambiance, menu selections and price range.
- Features and services provided by the hotel.
- Menu items, specials, out of stock items, liquor brands, beers and non-alcoholic selections available
- Seat numbers, proper set ups, room capacity, hours of operation, price range and dress code of the Restaurant.
- Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Prepare station chart and assign stations to staff following departmental procedures.
- Set up station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
- Inspect condition and cleanliness of menus; ensure designated amounts are available. Update menus and wine lists as changes occur.
- Set up the complimentary amenities in accordance to our standards (water, sunscreen, fruits …)
- Retrieve the guest list from the front desk (in House Guests, Arrival & Departure)
- Ensure that the hut is properly stocked with towels, water, operating supplies (cup, to go silverware, to go boxes)
- Inspect the environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
- Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
- Guide the Servers and Attendants in set-up needs to ensure optimum service to guests.
- Take, record and confirm reservations/cancellations as specified in departmental standards.
- Greet and acknowledge all arriving guests, however busy and whatever time of day.
- Escort guests and assist in seating present menus and extend congeniality’s in accordance to department guidelines.
- Accommodate all requests for information courteously.
- Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
- Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
- Extend courteous departures as guests leave and invite them to return.
- Ensure chairs are cleaned and reset.
- Complete closing duties as assigned.
- Oversee and check completion of staff's closing duties.
- Oversee all aspects of the Pool and Beach during absence of Manager and/or Supervisor.
- Legibly document pertinent information in restaurant log book.
- Be familiar with operation of Point of Sale system and manual system procedures.
- Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.
