What are the responsibilities and job description for the Team Leader position at Fair Trade Outsourcing?
Team Leader Job Description
Reporting to: Shift Manager
As a Team Leader at Fair Trade Outsourcing, you will lead and support a high-performing team in delivering exceptional services to our clients. This role involves overseeing day-to-day operations, ensuring team productivity, successful project execution, maintaining high-quality service delivery, and contributing to the overall growth and success of the department while fostering a collaborative and positive work environment.
Responsibilities:
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Lead, motivate, and inspire a team to achieve high levels of performance and meet departmental goals.
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Provide guidance, coaching, and support to team members for their professional development.
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Oversee the execution of client projects, ensuring adherence to timelines, quality standards, and client expectations.
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Collaborate with cross-functional teams to drive successful project delivery.
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Serve as a point of contact for clients, fostering positive relationships and addressing any concerns proactively.
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Work closely with clients to understand their needs and ensure alignment with service delivery.
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Conduct regular performance assessments for team members, providing constructive feedback and identifying areas for improvement.
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Implement strategies to enhance team performance and efficiency.
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Identify and implement process improvements to enhance overall team and departmental efficiency.
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Collaborate with internal stakeholders to streamline workflows and optimize service delivery.
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Facilitate clear and effective communication between team members and across departments.
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Ensure that relevant information is communicated to the team in a timely manner.
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Proactively address and resolve any operational or personnel-related issues within the team.
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Collaborate with HR to address employee concerns and ensure a positive work environment.
Requirements and Skills:
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1-2 years of experience in a leadership role, preferably in a client-facing or service delivery environment.
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Strong understanding of project management principles and best practices.
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Excellent interpersonal and communication skills.
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Ability to motivate and lead a diverse team to achieve common goals.
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Results-oriented with a focus on delivering high-quality services to clients.
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Problem-solving skills and a proactive approach to addressing challenges.
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Bachelor's degree in Business Administration, Management, or a related field (preferred).
