What are the responsibilities and job description for the Customer Service Assistant Manager position at Fair Wind Cruises?
Requirements: Must be a current resident of the Big Island west side.
Job Summary
We are seeking a dedicated and experienced Assistant Customer Service Manager to help lead our customer service team. The ideal candidate will be responsible for ensuring exceptional service delivery, managing customer relationships, and driving sales through effective communication skills. This role requires strong organizational abilities and a proactive approach to problem-solving.
Duties
- Oversee daily operations of the customer service department, ensuring high-quality service standards are met.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Train, mentor, and orient new & existing Customer Service Dept. employees on customer service best practices and company policies.
- Help manage inventory levels and stock management to ensure product availability for customers.
- Collaborate with sales management to identify opportunities for upselling and cross-selling products.
- Communicate effectively with customers to address inquiries, resolve issues, and negotiate solutions that benefit both the company and the customer.
- Analyze customer feedback and data to identify trends, improve services, and enhance overall customer experience.
Experience
- Proven experience in a customer service management role or similar position.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Experience in Customer Service & Tourism industry a plus, particularly on the Big Island Hawaii.
- Excellent communication skills, both verbal and written
- Join our team as a Customer Service Assistant Manager where you can make a significant impact on our organization while fostering an environment of excellence in customer care.
Responsibilities include:
- Support company goals for a sustainable environment.
- Help manage direct contact with agents and independent travelers daily.
- Monitor daily vessel cruise customer counts to confirm or reschedule as needed.
- Oversee “aloha” email account and responds appropriately to customer comments.
- Maintain office SOP and procedure documentation to keep information current and communicated clearly.
- Train new CS agents and lead on-going development and skill improvement training for all department staff.
- Assist in managing gift shop operations.
Work Schedule:
Generally, 4-5 days per week, 40 hours per week, consisting of 8-10 hours per day including weekends, holidays, & early evening shifts. Schedule & hours may vary depending on seasonal staffing needs.
Pay commensurate of experience. Competitive benefits included Medical, Rx, Vision, Chiropractic, dental, paid vacation, paid sick time, profit-sharing/retirement plan, discount boat passes and more!
We look forward to hearing from you.
See our website for quick apply
https://fairwindcruises.bamboohr.com/careers/47?source=aWQ9MTg=
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $25 - $30
