Aftermarket Services Proposal Lead

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers

Summary

The Aftermarket Service Proposal Lead is responsible for coaching and training the Aftermarket Service Proposal Team (estimators and proposal analysts), while being accountable for continuous improvement efforts. Takes ownership of department processes and tools to ensure continuity among quote efforts. The individual should be inquisitive, comfortable working in ambiguity, and be highly adaptable. Works independently; performing a full range of responsibilities within the job function; analyzes problems/issues of diverse scope and determines solutions. This is a highly networked role that requires an ability to work under pressure with challenging deadlines.

Principle Duties and Responsibilities

• Provide advice, support, and guidance to team members to ensure completion of daily activities
• Develop tools and processes to streamline quoting efforts and maximize margin
• Responsible for training new team members and immersing them in department processes
• Oversee the successful execution of project proposals by holding team members accountable for results
• Use competitive intel, historical data, and team member feedback to develop winning sales strategies that meet business objectives and mitigate risk
• Develop comprehensive proposal and present to customer; continue to follow-up with customer until order is secured
• Conduct project turnover meeting with Project Managers and Service Centers to ensure smooth project implementation and successful delivery of services
• Cultivate and sustain robust relationships with key accounts, acting as their primary point of contact for all inquiries, concerns, and escalation
• Collect and present team metrics to leaderships, including recommendations for continued growth

Qualifications and Educational Requirements

• Bachelor’s degree in business administration, management, technical degree, or equivalent experience preferred
• Five years of inside sales and/or supporting customer account growth experience required, preferably within manufacturing industry
• High degree of written and verbal communication, ability to handle multiple complex assignments simultaneously
• Must have an entrepreneurial aptitude, be professional, customer focused, enthusiastic, and driven for results
• Ability to understand and execute on complex processes
• Excellent technical and analytic aptitude
• Strong attention to detail
• Service minded and proactive day-to-day with the ability to work independently, and support both internal and external customers and teams
• Experience using CRM and ERP systems required, SalesForce and Oracle desired
• Strong MS Office skills including Word, Excel, and Outlook
• Proficient with advanced excel (VLOOKUP’s)
• Basic understanding of diesel engines preferred
• Travel up to 10%, domestic (service centers and customer sites)
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information,
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled