What are the responsibilities and job description for the CASE MANAGER II - INTAKE position at Fairbanks Native Association?
SUMMARY
Will help consumers move through the complexities of the behavioral healthcare system ensuring connected care during the application/admissions process for FNA’s clinical treatment programs, preventing applicants from falling through the cracks, and reducing the risk of relapse and return to intensive services. Will be responsible for providing case management services for consumers in the application process, while monitoring the applicant through disposition, treatment admissions, program transfers, and discharge.
JOB DUTIES
- Provides and conducts case management services to include scheduling and data (billing) entry, as well as regular tracking of internal and external referrals for FNA’s clinical treatment programs. Collect necessary documentation to prioritize applicants and prepare disposition documentation to determine treatment approval or referral.
- Provides ASAM Assessments to determine the level of care recommendations and other behavioral health screening tools to identify consumers with moderate to high-risk mental health symptoms and substance abusing behaviors ensuring care coordination and advocacy for options and services to meet an applicant’s individual and family’s comprehensive needs and supports.
- Maintains regular contact with treatment applicants through face-to-face, virtual, telephonic, and written communications utilizing consumer-centered and trauma-informed care approaches.
- Creates and monitors pre-treatment change plans for waitlisted consumers.
- Monitors consumers through the treatment process, ensuring accurate treatment bed/slot reservations. Follows up with consumers who drop out of treatment, offering a reassessment of needs and providing case management to appropriate referrals.
- Enters accurate and timely data into the Electronic Health Record (EHR).
- Develops and fosters relationships within the community, stakeholders, and other entities.
- Builds and maintains an extensive database of community resources to match consumers with eligible resources.
- Coordinates directly with treatment providers to track and ensure follow-up services are being provided, as well as the progress of referrals.
- Responsible for providing culturally relevant and trauma-informed service.
- Promptly responds to incidents and other events, as necessary.
- Acts as a positive representation of FNA to the community.
- Performs other job-related duties as assigned.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITY
- Knowledge of substance abuse and mental health, with the appropriate skills to work with consumers who have Mental Health/Substance Use disorders.
- Skills to work successfully with the Alaska Native/American Indian population with experience to provide culturally specific programming, while maintaining an understanding of and sensitivity to diverse cultures and lifestyles.
- Skills to manage multiple, concurrent priorities and meet deadlines.
- Skills utilizing computer operation.
- Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, agencies, and consumers.
- Ability to work independently as well as with teams.
- Ability to report to work on time.
- Ability to write professionally and communicate effectively, and respectfully.
- Ability to apply customer service concepts and practices.
MINIMUM QUALIFICATIONS (Education & Experience)
- Bachelor’s degree in behavioral health or related field.
- Minimum two (2) years of experience in case management.
- Minimum one (1) year of experience working with the Alaska Native/American Indian population and experience providing culturally specific services.
PREFERRED QUALIFICATIONS (Education & Experience)
- Experience serving Fairbanks and/or the FNSB census area.
- Experience providing direct service to a target population.
- Experience in behavioral health.
WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position corresponds to medium work, involving physical exertion of 20-50 lbs. frequently; such exertion involves the lifting and/or moving of young children in the program, and/or goods and materials within the facility. There is frequent walking, standing, climbing, stooping, bending, and squatting/crouching. Most of the work is performed in a classroom setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. May involve local travel between various program components of FNA and home visits where exposure to extreme weather conditions are likely. Works in an environment where protection of client confidentiality is essential. This position requires cleaning the class area every day, including putting supplies in proper space, cleaning, and sanitizing surfaces with bleach solution to disinfect. Personal Protective Equipment will be provided where/when needed.
