What are the responsibilities and job description for the Receptionist position at Fairbanks Urology?
Job Description
We are a small but busy medical practice, and strive to make a huge impact in people's lives. Patients come through our doors with anything from an annoying urinary tract infection to a life-threatening cancer. They walk out with anything from an antibiotics prescription to a major life-saving surgery. The receptionist is the gateway to the practice, and in many respects the most important position here. The position requires a high level of communication skills (you will be interacting with other physicians, patients, hospital administrators and staff, family members), a high level of technological skill (you will be operating about 6 technologies and about 12 software programs), and managing about 6 communication channels (email, phone, walk-in's, text messaging, internal ticketing system, electronic medical records communications). I contemplated using a different title for the position (like communications coordinator, or central command center) but was too afraid to confuse the internet search engines, so resigned to keep the imperfect term that currently describes it as "receptionist". More correctly, this should be called "Information and communication channels manager". Lastly, you must be someone who is excellent at prioritizing tasks and messages, and for that, you will need to learn something about the medicine that we practice. For example, if a patient calls in with an urgent medical matter, you will need to call the physician immediately rather than just take a message. Also, there is the ever-so-present uncomfortable but necessary subject of money which comes up invariably ... and knowing how to deal with it with consideration and tact, as patients come in not only with health concerns but with financial concerns as well. If you are eager to contribute, give your 100%, happy to learn new things everyday, and never be bored, then please do apply. We desperately need the right person for this challenging position. The work is here, and the rewards as well. Thanks for reading this over-drawn "job description" and for applying. Healthcare is not for the faint-of-heart, but it is deeply satisfying to know how much of a difference you will make in people's lives.
Job Requirements
- NOT required to have worked in the medical field before.
- Superb Communication Skills
- Fantastic Technological Skills
- Ninja-level skills in multi-tasking, time management, organization and prioritization.
- Mother-like skills in customer service and telephone etiquette
- As reliable as snow in the winter in Fairbanks
Responsibilities :
Sample tasks (not complete, but to give you a flavor of some of the things you will be needed to do) :
Input the name of the Referring Provider in computer when entering any new patientInput how the patient found out about usChecking voicemails 8am, 11am, 1pm, 4pmChecking elligibility for a patient and uploading to systemConfirm next day appointment send PDF of forms to fill out before coming in for first time. Give urine cup to patients with label Check in patients scan insurance infoEnter Referrals from Fax to SystemUpload medical records to various parts of the system Collect payments from patients
Compensation :
Will be commensurate with skill & abilities.
Schedule :
This is a full-time position M-F 0800-5 : 00 PM with Available Benefits