What are the responsibilities and job description for the Brand Success Manager position at Faire?
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire's wholesale platform - to grow their sales and simplify their operations. We are seeking a results-oriented customer success / account management professional to manage a book of ~200 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations. You will be accountable for driving high-value brand actions using a tailored brand-specific approach. Your success in the role will be based on hitting sales goals related to our brands' utilization of Faire's tools and upselling them on new products and programs we are launching.
What you'll do
- Regularly engage with brands across scaled and 1 : 1 email, phone, and video calls
- Owns your book of business revenue outcomes you're responsible for driving
- Develop and manage customer relationships, built on trust and credibility
- Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
- Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
- Identify growth opportunities for your brands, and coach them from strategy through execution
- Communicate new product releases and updates to your accounts
- Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
- Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
- Use data, graphs and reports to truth seek and drive action to beat goals
- Be relentlessly resourceful, scrappy and act with urgency to ensure Faire's success
- Be adaptable to changing business needs and goals
- Foster a psychologically safe, motivating, inclusive and energizing team culture
Qualifications
On-Target Earnings (OTE) Range
California / New York : the pay range for this role is $99,000 to $136,500 per year.
This role will also be eligible for equity and benefits. Actual On-Target Earnings (OTE) will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The OTE range provided is subject to change and may be modified in the future.
This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 weeks per year.
Applications for this position will be accepted for a minimum of 30 days from the posting date.
Why you'll love working at Faire
Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including : Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https : / / bit.ly / faire-form)
Salary : $99,000 - $136,500
