NATURE OF POSITION

The Care Coordinator assists with patient care coordination of for both Utilization and Disease Management/Wellness to produce quality patient outcomes. Under the direction and supervision of the Director of Community Outreach. The Care Coordinator assists patients by providing support with treatment plan compliance; communication and education; and by assisting in the collaborative coordination of care to reduce waste and inefficiency while improving patient quality outcomes

QUALIFICATIONS

• High school graduate. Some college education is preferred in the health professional field of study.
• Healthcare-related experience is preferred.
• Strong organizational and time management skills, able to work with little supervision while handling numerous projects at once.
• Excellent written/verbal communication skills, especially the ability to communicate telephonically in a professional and effective manner.
• Computer literacy in Word and Excel.

SALARY GRADE and CLASSIFICATION: Non-Exempt

RESPONSIBLE TO: Director of Community Outreach

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides telephonic follow up with patients for Care Management services to include post hospital discharge and chronic condition/wellness management
• Complete assigned tasks related to care coordination
• Working with patient, physician and/or other care providers to meet the patient’s individual needs based on protocols and referrals producing improvement in quality outcomes
• Calling the identified patient to offer a review of the Disease/Wellness Management program
• Supporting the patient education goals regarding their specific chronic condition based on the plan of care
• Informing the patient how to access resources
• Assisting in the arrangement of Provider follow-up appointments and delivery of care
• Mailing of approved educational and informational material
• Assisting in the performance of calls to patients post discharge from inpatient or other levels of care
• Assist in special events planned and organized by the Outreach department as applicable
• Supporting the monitoring and evalauation of interventions int he plan of care
• All communications will be conducted in a professional manner
• Administers tasks as detailed in the patient specific plan of care
• Completes clear and concise documentation in EMR
• Participates in health plan reviews
• Assists with handling incoming and outgoing calls: answering questions regarding the referrals and obtaining information as requested by licensed staff
• Assists with data entry, faxing, filing and other clerical tasks
• Complies with customer service expectations as applicable to the department and health plan
• Comply with all Fairfax Medical Facilities, Inc. policies and procedures
• Participate in departmental and company in-services as appropriate
• Recognizes and adheres to the scope / limitations of job requirements
• Generate tasks to the assigned Case Manager-RN or clinic medical staff as applicable
• Performs other related duties as assigned