What are the responsibilities and job description for the Front Desk Associate position at Fairfield by Marriott?
The Fairfield by Marriott is accepting applications for Front Desk. The responsibilities are assisting guest with reservations, answering the phones, light cleaning, making coffee, checking in/out guest, fulfilling guest request, Providing information to the guest about rooms, rates, amenities, Communicating with other departments throughout the hotel. Must be able to stand for long periods of time up to 8 hours a day. Must be outgoing and enthusiastic.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: From $15.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Ability to Relocate:
- Durango, CO 81301: Relocate before starting work (Required)
Work Location: In person
Salary : $16
