What are the responsibilities and job description for the Front Desk Agent / Houseman - Fairfield Inn and Suites Pigeon Forge, TN position at Fairfield Inn and Suites Pigeon Forge?
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT/HOUSEMAN! We want your smiling face and positive attitude, representing the Fairfield Inn in Johnson City, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! This position is a great balance between being the face of the hotel at the front desk and being a little more behind the scenes when needed for Houseman duties around the hotel.
We offer travel discounts, employee referral bonuses, and FREE Telehealth, Voluntary benefits: Dental, Vision, STD, LTD, and life insurance, competitive pay, and DAILY PAY through our partner Zayzoon!
Come join our award winning team! ResponsibilitiesFront Desk Responsibilities:
We offer travel discounts, employee referral bonuses, and FREE Telehealth, Voluntary benefits: Dental, Vision, STD, LTD, and life insurance, competitive pay, and DAILY PAY through our partner Zayzoon!
Come join our award winning team! ResponsibilitiesFront Desk Responsibilities:
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
- Provide housekeepers with the items needed to clean guest rooms and help stock the carts.
- Stripping linen from checked out rooms, stocking the housekeeping shelves.
- Make sure that outside areas, like patios, sidewalks and parking lot are kept clean, tidy and in working order.
- Taking care of common areas in a hotel, such as the lobby, restrooms and pool area where applicable.
- Must be detail-oriented, have good customer service skills, be able to lift some heavy items and understand cleaning basics.
- Guest service experience preferred
- Any janitorial experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
Salary : $16 - $18
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