What are the responsibilities and job description for the Front Desk Agent- Fosse Experience Preferred position at Fairfield Inn by Marriott?
Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries with excellent phone etiquette - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues promptly and efficiently - Assist with guest requests, such as room service or transportation arrangements - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Skills: - Strong hospitality skills with a focus on providing exceptional guest service - Excellent phone etiquette and communication skills - Knowledge of hotel operations and guest relations - Proficient in hotel management software systems (e.g., property management systems) - Ability to handle difficult situations with professionalism and empathy - Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests This is an exciting opportunity to join our team as a Front Desk Agent. We offer competitive pay, opportunities for career growth, and a positive work environment. If you have a passion for hospitality and enjoy interacting with guests from all over the world, we would love to hear from you. Apply now to join our team!
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 16 – 30 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- FOSSE: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $13
