Front Desk Agent

Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to handle various front desk operations efficiently.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
• Handle phone inquiries and reservations using professional phone etiquette.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Maintain an organized front desk area and manage cash handling procedures.
• Assist with night audit responsibilities as needed, ensuring all transactions are accurately recorded.
• Collaborate with other hotel departments to ensure seamless guest services.

Requirements

• Previous experience in front desk operations or hospitality is preferred.
• Familiarity with phone systems and hotel management software is advantageous.
• Strong guest relations skills with an emphasis on customer service excellence.
• Bilingual candidates are highly encouraged to apply to better serve our diverse clientele.
• Ability to work flexible hours, including nights and weekends as required by hotel operations.
• Excellent communication skills and professional appearance are essential for this role.
• Knowledge of hospitality management principles is a plus, particularly for those interested in advancing within the industry.

Join us in creating memorable experiences for our guests while working in a dynamic and supportive environment!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Rotating weekends

Ability to Commute:

• Yulee, FL 32097 (Required)

Ability to Relocate:

• Yulee, FL 32097: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16