What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Fairfield Inn by Marriott?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Shift
- Overnight 11pm - 7am (Thursday, Friday, Saturday)
- Option to work additional two (2) daytime/evening shifts each week
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel and local attractions.
- Manage check-in and check-out procedures, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications through phone systems and hotel management software.
- Address guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain a clean and organized front desk area while adhering to hotel policies and procedures.
- Collaborate with other departments to enhance the overall guest experience.
- Provide multilingual support when necessary to accommodate diverse guests.
Requirements
- Previous experience in a hotel or resort setting is preferred but not mandatory.
- Bilingual or multilingual skills are highly desirable for effective communication with guests from various backgrounds.
- Strong phone etiquette and proficiency in using phone systems are essential.
- Knowledge of hospitality management principles is an advantage.
- Excellent interpersonal skills with a customer-focused attitude.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent; additional education in hospitality management is a plus.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.00 - $17.50 per hour
Expected hours: No less than 24 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Palmdale, CA 93551 (Required)
Ability to Relocate:
- Palmdale, CA 93551: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
