What are the responsibilities and job description for the Front Desk/Night Auditor position at Quality Inn and Suites?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Must be available to work all shifts including swing shifts and grave yard shifts, they are from 3 PM TO 11 PM AND 11 PM TO 7 AM.
WEEKENDS ARE REQUIRED.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Cash Handling experience
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Visual Matrix.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
FCOE mandates that job ads include a statement confirming that qualified candidates with criminal histories will be considered in compliance with both the FCOE and the state’s FCA. Employers legally required to exclude individuals with specific criminal records must also specify the relevant laws or regulations in their job advertisements.
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $18.00 - $19.00 per hour
Expected hours: 30 – 35 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $18 - $19
