What are the responsibilities and job description for the Hotel Front Desk / Guest Service Representative position at Fairfield Inn & Suites - Alexandria, MN?
Job Summary: The Fairfield Inn and Suites by Marriott-Alexandria is currently hiring for the position of Front Desk and Front Desk Overnights. This is the newest and nicest hotel in Alexandria, award-winning for cleanliness and service year after year. Job duties include: Checking guests in and out, taking reservations over the phone, doing laundry, and various computer tasks from a detailed checklist. This person must enjoy offering outstanding guest service, be a team-player and have the ability to be productive when working independently. We are an award-winning hotel many years running. We take pride in our hotel, in offering our team a great work environment and in providing excellent guest service. We offer detailed training and expect detailed and excellent performance. The person selected for this position will become part of a wonderful, tight-knit team. If you're looking for a fun, rewarding job where expectations are clear, this could be the perfect fit for you. We CARE about our guests, our team and our hotel. Front Desk hours vary. Overnight hours are 10pm to 6am. Must be available to work on weekends.
Benefits
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Competitive Pay
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Paid Time Off
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Employee Rate Discounts for Hotel Stays
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Team Work Environment
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Full training
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Helpful team and management
Responsibilities
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Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions
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Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer
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Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area’s attractions
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Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential
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Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately
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Resolve issues such as location changes, providing additional room amenities and credit issues
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Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
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Performs miscellaneous job-related duties as assigned
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Laundry
Requirements and Qualifications
- Regular attendance is essential
- May be required to work varying schedules and holidays
- Required to fully comply with the hotel’s rules and regulations
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities
- Requires continual standing and movement throughout front office area
- Periods of standing exceeding 50% of work shift are required
- Maintain a well-groomed and professional appearance
About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
