What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites by Marriott - Pocatello?
Job description
Job Overview: Front Desk Agent
7a-3p & 3p-11p shift. Nights and weekend availability required.
Open to training for all shifts.
Must be 21 years old and have valid driver's license to be on shuttle van insurance.
Responsible for the handling of all guest interactions, including check-ins, check-outs, reservations, and guest requests with the charge to build lasting and memorable relationships, and ensure our guests have an outstanding stay.
At InnTrusted hotels, we want our guests to feel rested, energized, and ready for their day ahead of them. This means we need team members who demonstrate the following service behaviors: Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. Be helpful: Familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way. Be efficient: Take ownership and play your part to get things done by making things easier for guests; doing as much as possible in advance and multi-tasking when you need to.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing of all transactions
- Answer phone calls and respond to guest inquiries, providing information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record-keeping
- Collaborate with other hotel departments to ensure guest satisfaction
-Complete checklist
-Drive shuttle as needed
Financial Returns: Ensure all financial transactions are verified and balanced on a daily basis. Confirm credit card and payment method at check-in/out. Uncover leads from in-house guests, reservations, and operate as an integral member of hotel Sales team. Team Work: Responsible to know, understand, and fulfill the InnTrusted Mission Statement. Create guest satisfaction by providing fast, friendly and genuine hospitality. Give personal attention, take personal responsibility, and use teamwork when providing guest service.
Job Types: Full-time, Part-time
Salary: From $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: $11.50 - $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $12
