What are the responsibilities and job description for the Hotel Front Desk Clerk position at Fairfield Inn & Suites by Marriott?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest accounts and reservations.
- Process payments and manage cash handling procedures.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Provide assistance with guest services, including room assignments and special requests.
- Address any guest complaints or issues promptly and professionally.
- Operate phone systems to manage incoming calls effectively, demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Previous experience in a front desk or customer service role is preferred.
- Strong understanding of hospitality principles and practices.
- Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
- Familiarity with phone systems and basic computer software for reservations management.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong problem-solving skills with an emphasis on guest relations.
- Attention to detail and ability to multitask in a busy environment.
- A positive attitude with a commitment to providing outstanding service.
Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Hillsboro, TX 76645 (Required)
Ability to Relocate:
- Hillsboro, TX 76645: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
