What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Holiday Inn Express — Downtown Waco?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :
12 - $15 hourly
Responsibilities :
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
Qualifications :
About Company
Join our team at our brand-new hotel opening this December, located just down the street from Baylor Stadium! We are looking for passionate individuals to help us create an exceptional experience for our guests in our 110-room facility.
At our hotel, guest satisfaction is at the heart of everything we do. We are committed to providing outstanding customer service and ensuring every visitor feels welcomed and valued. If you thrive in a dynamic environment and are dedicated to enhancing the customer experience, we want to hear from you!
Be part of a team that values hospitality and teamwork. Apply now and help us make our hotel a home away from home for our guests!
Salary : $12 - $15
