Customer Service Representative - Hospitality

I Square Management

Guest Services Agent

Job Description

Job Title: Guest Services Agent

Department: Front Desk

Reports To: Guest Services Manager

FLSA Status: Non-Exempt Prepared By: Corporate HR

Prepared Date: 12/31/2023

SUMMARY

Accommodates guests of hotel by performing sales and customer service functions related to guest registration, departures and revenue collection, in a manner that will ensure our guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITES

· Recognizes and greets the guest upon entry into the lobby or on the telephone. Responds appropriately to information requests and complaints.

· Uses suggestive selling techniques to sell rooms, make advance reservations and solicit franchise programs and memberships.

· Operates the front desk equipment such as switchboard (PBX), Property Management· System (PMS), fire panel, Central Reservation System, copier, calculator, fax and printers.

· Check in guests and give courtesy call backs in a timely manner. (10- 15 minutes).

· Collects revenue from room rentals.

· Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.

· Completes paperwork necessary for Front Desk operations (editing check-ins, credit card vouchers, cashier reports, room reports, etc.).

· Logs all reservation requests on the appropriate forms (stroke sheets, signature tracking, etc.).

· Maintains consistent communication with the housekeeping and engineering departments to advise of any room changes and/or conditions.

-Runs night audit reports and emails.

-Takes pictures of property with phone.

· Performs all other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); prior guest service or sales experience in the hospitality industry. Fosse experience and having great references gets top pay.

COMMUNICATION SKILLS

Individual must possess excellent interpersonal skills and good oral and written command of English. Spanish is a plus. Ability to effectively present and respond to guests.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts. Individual must be detail oriented. Accuracy is a must.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to l0 pounds.

Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. This position at times due to the volume of business may become high stressed.

Job Type: Part-time

Pay: $13.50 - $14.50 per hour

Expected hours: 24 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $14 - $15