What are the responsibilities and job description for the Customer Service Agent - Hospitality position at The Block Hotel?
We are looking for a responsible and reliable full time Guest Service Representative to join our team at our hotel. The ideal candidate will be able to perform all check-in and check-out tasks, manage online and phone reservations, and assist with laundry and folding. The candidate should also know what it is to deliver exceptional customer service, from welcoming in late arrival guests to providing daily/nightly property walks.
The Guest Service Representative will also be communicating with the cleaning team, doing routine spot checks to ensure proper standards in cleaning are maintained as well as setup or break down the breakfast area depending on the shift they are on.
Responsibilities:
- Assist check-in and check-out tasks
- Manage online and phone reservations
- Perform daily/nightly property walks
- Assist with laundry and folding
- Setup breakfast and oversee the dining area during breakfast hours
- Register guests, collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
- Balance cash drawer by counting cash at the beginning and end of the work shift
- Monitor lobby and check-in activity to determine room flow
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Help facilitate correspondence with guests
- Assist with other duties as assigned
Requirements:
- Must be able to work 7a-3p and/or 3p-11p possibly 11p-7a shifts and some weekend shifts
- Work Front Desk Agent, Receptionist or similar role a plus
- reservations software is a plus
- Understanding of how travel planning websites operate, like Booking Expedia and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Ability to work independently with minimal supervision
- Must be able to work days, nights, weekends, and holidays
- Must be physically able to perform laundry duties as needed
- Confident understanding of basic computer and application functions
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Bentonville, AR 72712 (Required)
Ability to Relocate:
- Bentonville, AR 72712: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
