Hotel Front Desk Supervisor

Job Summary
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. The ideal candidate will play a crucial role in ensuring exceptional guest experiences by overseeing front desk operations, managing staff, and maintaining high standards of customer service. This position requires strong leadership skills and a passion for hospitality. With a working knowledge of Fosse, our computer system.

Duties

• Supervise daily front desk operations, including check-in/check-out procedures and night audit processes.
• Provide outstanding guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
• Train, mentor, and manage front desk staff to uphold hotel standards and enhance guest relations.
• Maintain accurate records of room availability, reservations, and billing information using hotel management software.
• Handle phone systems efficiently to manage incoming calls and provide information to guests.
• Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel.
• Assist in developing and implementing policies and procedures for front desk operations.
• Promote a welcoming atmosphere for guests by demonstrating excellent phone etiquette and interpersonal skills.

Requirements

• Previous experience in a hotel or resort environment is preferred, with a focus on front desk operations.
• Strong customer service skills with the ability to handle challenging situations effectively.
• Proficiency in night audit procedures is highly desirable.
• Excellent communication skills, both verbal and written, with an emphasis on guest relations.
• Multilingual abilities are a plus to cater to diverse guests.
• Familiarity with hotel management software and phone systems is beneficial.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Hotel Front Desk Supervisor and contribute to creating memorable experiences for our guests while leading a dynamic team in the hospitality industry!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Midland, MI 48640 (Preferred)

Ability to Relocate:

• Midland, MI 48640: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $16