Hotel Operations Manager

SUMMARY:

Assist the General Manager in all departments in the effort to generate profit, meet

or exceed budget expectations, and maintain operational and guest service

standards. Directly Supervise all departments including Front Office,

Housekeeping, Sales and Engineering to ensure all department and brand

standards are being met and operational efficiencies are being realized.

ESSENTIAL FUNCTIONS:

1. Hire, train, counsel and motivate strong departmental teams.

2. Develop departmental schedules to ensure staffing is adequate and within

budget guidelines.

3. Perform hotel forecast.

4. Process Accounts Receivable and monitor the department budgets.

5. Check all daily reports and respond accordingly to findings.

6. Ensure guest special requests are fulfilled.

7. Ensure proper delivery of guest services as directed by the General

Manager.

8. Assist the General Manager in resolving guest complaints in a timely

manner.

9. Administer the hotel's direct bill accounts, as directed by the General

Manager.

10. Monitor posting of guest charges to minimize lost revenue.

11. Monitor room availability and utilize FOSSE and MARSHA to ensure hotel is

maximizing room revenue.

12. Update FOSSE and MARSHA availability from cancellations and arrival and

departure date changes.

13. Ensure that an effective cash control system is in place and that all credit

card and check cashing policies are followed.

14. Oversee GSS scores for the entire hotel and prepare action plans with

Department leaders for improvement.

15. Focus on employee morale and attitude to develop a culture where customer

service is the focus and ensure an employee attitude of attentiveness and

anticipation of guest needs.

16. Ensure all departments are in compliance with all required training, including

but not limited to: Shaping Service, Commitment to Clean, Loyalty Training,

Sanitation, TIPS and Safety utilizing the e-learning system and Digital

Learning Platform.

17. Oversee the preventative maintenance program with the Engineering team to

ensure ongoing compliance.

18. Be present and actively oversee Breakfast service on a regular basis.

19. Conduct frequent Housekeeping, Food and Beverage, Maintenance and

Front Office inspections for cleanliness, sanitation, safety and brand

standard compliance.

20. Educate department heads on Emergency Procedures and ensure all

employees are properly trained in these procedures.

21. Establish effective departmental communication through active use of

Beekeeper, department meetings, and ongoing coaching and counseling.

22. Utilize hotel daily topic calendar.

23. Create employee engagement activities and reward recognition for

outstanding efforts by staff utilizing Rewardian.

24. Develop and maintain hotel programs to assure that the Quality Assurance

Program criteria are met.

25. Take a leadership role in all Human Resource related functions including;

coaching counseling and discipline, training, employee relations, safety,

workers compensation and recruiting.

26. Participate in the MOD program. Working regular weekends will be required.

27. Carry out a reasonable request by management that I am capable of

performing.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Every weekend

Work Location: In person

Salary : $70,000