What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Jamsan Hotel Management is looking for their next shining star team members to join the family. The Fairfield Inn & Suites MA has al front desk positions available! !
JOB DUTIES & RESPONSIBILITIES Keeps accurate accounts of cash, checks, and credit transactions. Handles confidential information, including guest records, with a high degree of integrity. Makes daily deposits (as applicable). Verifies room charges and rates; verifies register has appropriate starting cash. Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report. Submits reports to corporate office as appropriate. Performs duties of a Guest Service Agent. Performs and documents security walks on a regular basis. Implements proper procedures in emergency situations. Assists in setting up breakfast area as directed; replenishes breakfast items as needed. May be required to make management decisions in manager’s absence. Other duties as assigned.
Job Requirements EDUCATION, EXPERIENCE CERTIFICATION Minimum of one to three months related experience and or training; or equivalent combination of training and experience.
KNOWLEDGE, SKILLS, & ABILITIES Requires the ability to read, write, and speak the English language. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Ability to multi-task; strong organizational skills. Strong attention to detail. Knowledge of, and ability to, appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. Skill in the use of personal computers and related software applications. Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Job Type: Part-time
Benefits:
- Employee discount
- Life insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Front desk: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: In person
