What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and assist clients and visitors in a friendly and professional manner.
- Manage incoming calls, emails, and inquiries with excellent phone etiquette.
- Schedule appointments and maintain the front desk calendar.
- Perform data entry tasks accurately, ensuring all information is up-to-date.
- Handle office management duties, including maintaining supplies and equipment.
- Proofread documents for accuracy before distribution.
- Ensure the front desk area is organized and presentable at all times.
- Assist with administrative tasks as required to support office operations.
- Communicate effectively with team members to ensure seamless operations.
Requirements
- Previous hotel experience is preferred.
- Strong office management skills with proficiency in computer systems.
- Excellent proofreading skills with attention to detail.
- Bilingual abilities are a plus, enhancing communication with diverse clients.
- Proficient in data entry with strong time management capabilities.
- Ability to work independently while also being a team player.
- Strong interpersonal skills with a focus on customer service excellence.
If you possess these skills and are ready to contribute to our dynamic team, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Austin, TX 78750 (Required)
Work Location: In person
Salary : $15
