What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns to enhance the guest experience.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the booking system.
- Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction.
- Address guest inquiries and resolve issues promptly to ensure a positive experience.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Collaborate with other hotel departments to fulfill guest requests and improve overall service delivery.
- Utilize phone etiquette skills to handle incoming calls professionally and efficiently.
Experience
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with hospitality is a plus.
- Multilingual or bilingual candidates are encouraged to apply, as this enhances guest relations.
- Strong phone etiquette skills are essential for effective communication with guests.
- Experience in hospitality.
Join our team as a Front Desk Agent where you can showcase your customer service skills while contributing to an exceptional guest experience!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 8 – 24 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Overnight shift
- Weekends as needed
Experience:
- Hospitality: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Saint Paul, MN 55110 (Required)
Ability to Relocate:
- Saint Paul, MN 55110: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16
