Front Desk Associate
- Location :
- 1707 Roberta Ave. Ruston, LA 71270
- Company :
- Fairfield by Marriott Ruston
- Position Type :
- Part-Time (Less than 24 hours / week)
Position Summary :
We are seeking a friendly, professional, and customer-oriented Front Desk Associate to join our team at the Fairfield by Marriott Hotel. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. You will provide excellent customer service, assist with guest check-ins and check-outs, handle inquiries, and manage a variety of administrative tasks to ensure smooth operations.
Key Responsibilities :
Guest Service Excellence :
Greet guests warmly and professionally as they arrive at the hotel.Assist with check-in / check-out procedures, ensuring a smooth and efficient process.Answer guest inquiries regarding hotel services, amenities, and local attractions.Address guest concerns and issues promptly, ensuring complete guest satisfaction.Administrative Support :
Handle phone calls, emails, and other communications in a timely manner.Process reservations and cancellations accurately.Manage guest billing, including processing payments and issuing receipts.Ensure guest information is entered into the reservation system accurately.Assist with administrative tasks such as filing, faxing, and maintaining accurate records.Hotel Operations Support :
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.Ensure hotel lobby and common areas are clean, organized, and inviting.Monitor guest satisfaction and communicate feedback to management for continuous improvement.Assist with inventory management of hotel supplies and amenities as needed.Safety and Security :
Follow hotel security protocols to ensure the safety of guests and staff.Monitor key distribution and ensure that room keys are managed properly.Qualifications :
High school diploma or equivalent required; college degree preferred.Previous Marriott front desk, customer service, or hospitality experience is a plus.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Detail-oriented with strong organizational skills.Proficient in basic computer skills (Microsoft Office, hotel management software, etc.).Positive, friendly attitude and a strong commitment to guest satisfaction.Flexibility to work various shifts, including evenings, weekends, and holidays.Physical Requirements :
Ability to stand for extended periods and lift up to 25 lbs.Ability to operate a computer, phone, and other office equipment.Why Join Us?
At Fairfield, we are committed to creating a great work environment that values teamwork, respect, and growth. By joining our team, you will have the opportunity to develop your career in the hospitality industry and make a positive impact on the guest experience.
We offer competitive compensation, flexible scheduling, and a supportive team environment. If you are passionate about delivering exceptional service and creating memorable experiences for our guests, we would love to meet you!
Benefits :Competitive salaryHealth insurance, Dental, Vision, life and paid time off (Full time only)Opportunities for professional development and advancement.Application Process :Interested candidates should submit their resume outlining their qualifications and experience.
