What are the responsibilities and job description for the Front Desk Associate position at Fairfield Inn West Monroe?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will handle various tasks including managing reservations, processing payments, and addressing guest inquiries. The ideal candidate will possess strong communication skills and a passion for delivering outstanding service.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations efficiently through our booking system.
- Process payments accurately using a cash register and handle any financial transactions.
- Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Promote hotel services and amenities through effective upselling techniques.
- Conduct product demonstrations for guests when applicable, showcasing available services or promotions.
- Maintain a clean and organized front desk area to create a positive first impression.
- Collaborate with other departments to ensure seamless guest experiences.
- Supervise junior staff members as needed to maintain high service standards.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in cash register operations and retail math for accurate transaction handling.
- Ability to sell hotel services effectively and engage in upselling opportunities.
- Experience in retail sales or related fields is advantageous.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette for handling inquiries and reservations over the phone.
- Capable of conducting product demos effectively to promote services or products offered by the hotel.
- Leadership skills for supervising team members when required.
Join us as a Guest Service Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Shift:
- 8 hour shift
- Evening shift
Ability to Commute:
- West Monroe, LA 71292 (Required)
Ability to Relocate:
- West Monroe, LA 71292: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11