What are the responsibilities and job description for the Front desk position at Fairfield Inn & Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. This role is crucial in providing exceptional customer service and ensuring a smooth operational flow at the front desk. The ideal candidate will possess strong administrative skills, be organized, and have the ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual candidates are encouraged to apply, as effective communication is key to our service.
Responsibilities
- Greet and assist guests upon arrival, providing a warm and welcoming atmosphere.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and cancellations using computerized systems.
- Answer phone calls and respond to inquiries in a timely manner.
- Perform data entry tasks accurately, maintaining up-to-date records of guest information.
- Assist with administrative duties such as filing, scheduling appointments, and managing office supplies.
- Utilize QuickBooks for basic accounting tasks as needed.
- Collaborate with other departments to ensure guest satisfaction and address any issues promptly.
- Maintain cleanliness and organization of the front desk area.
Experience
- Previous experience in a front desk or receptionist role is preferred but not required.
- Strong administrative skills with proficiency in office software and data entry.
- Familiarity with QuickBooks is a plus.
- Bilingual abilities are highly desirable to enhance communication with diverse guests.
- Excellent interpersonal skills with a focus on customer service.
- Ability to work independently as well as part of a team in a dynamic environment.
Join us in creating memorable experiences for our guests while contributing to the overall success of our establishment!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $13
