What are the responsibilities and job description for the Front Office Manager -Hotel position at Fairfield Inn & Suites?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Marriott or branded experience preferred.
- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Recruit, interview and train team members
- Hotel Experience: 3-5 years (Preferred)
- Front Desk: 2-3 years (Preferred)
- Dependable - more reliable than spontaneous
- People-oriented - enjoys interacting with people and working on group projects
- Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
- Detail-oriented - would rather focus on the details of work than the bigger picture
- Autonomous/Independent - enjoys working with little direction
- Innovative - prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance - thrives in a high-pressure environment
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- On call
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15
