What are the responsibilities and job description for the Hotel Front Desk Agent position at Fairfield Inn & Suites?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment. Will be working shifts between 4 hours and 8 hours up to 4 days per week. Covering shifts for vacations, etc.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring a smooth experience for all guests.
- Handle guest inquiries, requests, and complaints with professionalism and promptness.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to answer calls, take messages, and provide information about hotel services.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
Skills
- Strong guest services skills with a focus on customer satisfaction.
- Previous experience in front desk operations is preferred.
- Proficiency in operating phone systems and hotel management software.
- Knowledge of night audit procedures is a plus.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work effectively in a team-oriented environment while also being self-motivated.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: From $12.50 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
Ability to Relocate:
- Tulsa, OK 74145: Relocate before starting work (Required)
Work Location: In person
Salary : $13
