Part Time Night Auditor

We are looking for a part time associate to help fill in on our Night Audit shift for a few months and then transition into second shift.

• Be flexible in regard to work schedule.
• Report to work on time, in proper and clean uniform, including name tag.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
• Be able to operate hotel reservations software competently and efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Be knowledgeable about brand specific reward programs and other frequent traveler programs.
• Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
• Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
• Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
• Have knowledge about all emergency procedures and know how to act on them.
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
• Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
• Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
• Perform other duties as assigned.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 16 – 20 per week

Benefits:

• Employee discount

Schedule:

• Overnight shift

Ability to Commute:

• Sheboygan, WI 53081 (Required)

Ability to Relocate:

• Sheboygan, WI 53081: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17