What are the responsibilities and job description for the Account Manager position at Fairfield Landscaping?
POSITION OVERVIEW
Responsible for managing the existing customer relationships and revenue growth through enhancement sales based on a knowledge of all aspects of landscape production and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages daily customer relationships to ensure continuous sales growth and excellent customer service
- Responds to customer questions related to various topics of landscape installation, landscape maintenance, and snow removal
- Conducts consistent walk-through with customers to identify and document any and all discrepancies or concerns
- Coordinates with the Maintenance Operations Manager on estimates for jobs based on labor, job demands, and current pricing
- Ensures work tickets are managed according to the schedule and within budget
- Responsible for inspecting properties and ensuring that quality standards are met
- Maintains continuous communication with internal and external contacts including vendors, subcontractors, service providers, and customers
- Monitors and analyzes the financial performance of all work tickets to ensure timeliness, profitability, and quality
- Promotes continuous improvement of workplace safety and environmental practices
- Participates in leadership meetings and other companywide initiatives as needed
- Manages marketing and promoting of various services and products to new and existing customers
- Performs snow removal duties during snow season while ensuring proper safety procedures as necessary
- Position may perform other duties as assigned
Requirements
EDUCATION, KNOWLEDGE AND EXPERIENCE
SKILLS AND QUALIFICATIONS
WORKING CONDITIONS AND EMPLOYMENT STATUS
