What are the responsibilities and job description for the Account Manager position at Fairfield Landscaping?
Description:
POSITION OVERVIEW
Responsible for managing the existing customer relationships and revenue growth through enhancement sales based on a knowledge of all aspects of landscape production and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages daily customer relationships to ensure continuous sales growth and excellent customer service
- Responds to customer questions related to various topics of landscape installation, landscape maintenance, and snow removal
- Conducts consistent walk-through with customers to identify and document any and all discrepancies or concerns
- Coordinates with the Maintenance Operations Manager on estimates for jobs based on labor, job demands, and current pricing
- Ensures work tickets are managed according to the schedule and within budget
- Responsible for inspecting properties and ensuring that quality standards are met
- Maintains continuous communication with internal and external contacts including vendors, subcontractors, service providers, and customers
- Monitors and analyzes the financial performance of all work tickets to ensure timeliness, profitability, and quality
- Promotes continuous improvement of workplace safety and environmental practices
- Participates in leadership meetings and other companywide initiatives as needed
- Manages marketing and promoting of various services and products to new and existing customers
- Performs snow removal duties during snow season while ensuring proper safety procedures as necessary
- Position may perform other duties as assigned
EDUCATION, KNOWLEDGE AND EXPERIENCE
- Minimum of Bachelor’s Degree preferred, horticulture degree preferred; combination of education and experience that provides equivalent knowledge, skills, and abilities
SKILLS AND QUALIFICATIONS
- Ability to work effectively in a team environment
- Ability to manage multiple priorities/tasks
- Knowledge of horticulture including plants, shrubs, and other plants as well as weeds, pests, insects, horticultural diseases, moss, and plant disorders
- Excellent analytical and abstract reasoning skills
- Microsoft Office Suite / PC proficiency
- Excellent organizational skills
- Excellent oral and written communication skills
WORKING CONDITIONS AND EMPLOYMENT STATUS
- Extended work hours during peak seasons
- Requires moderate physical activity performing activities of a productive and technical nature; regular exposure to outdoor weather conditions of extreme heat and extreme cold; potential exposure to loud noise; potential exposure to air pollution, allergens, dust, pollen, insects, and other potentially harmful naturally occurring hazards; potential exposure to moving mechanical parts and sharp objects
