What are the responsibilities and job description for the Royal Service Supervisor/PBX Communications position at FAIRMONT?
Job Description
What you will be doing :
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :
- Supervise and support the day to day functions of the Royal Service department including guidance of team members, management of daily checklists, report generation and flow of workload. Ensure all service standards are followed
- Handle guest compliments and complaints to ensure exceeding guest expectations, reacting quickly, tracking, recovering guest and notifying proper areas to guarantee memorable moments for our guests
- Responsible for all PBX functions in the hotel, inbound, internal calls, voicemail, etc, coordinating repairs with local providers and engineering
- Flexible work hours as dictated by business levels.
- Special attention to VIP guests, amenities coordination and PreArrival team.
- Maintain close liaison with operational departments in particular Housekeeping, laundry, Front Desk, Concierge, Engineering and Reservations
- Develop, plan and implement training programs, coaching sessions and LQA audits
- Assist in the selection process of new colleagues and identify areas to develop and promote high potential colleagues
- Have an understanding of group telecommunication requests and concerns, and the ability to prioritize these requests and ensure they get resolved
- Propose and facilitate innovative, cost-effective guest experience enhancements
- Generate monthly telephone reports
- Handles Group telephone requirements and billing
- Check in phone lines for groups, labeling phones and direct bill for groups
- Oversee purchasing of office supplies in Birchstreet
- Conduct Performance evaluations
- Spearhead, participate and share results of SCORE / Kipsu action plans for problem resolution
- Support implementation of monthly department meetings to keep colleagues informed of standards and changes throughout the property
- Mentor and coach team members; assist with training and team growth
- Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
- Manage the team's schedule, Timesaver and coast the team as needed
- Cross train with Reservation Supervisor to assist with some duties / reports eg. TA commissions
Qualifications
Your experience and skills include :
Additional Information
Hourly Rate : $29.96
Visa Requirements : Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
About Fairmont Hotels & Resorts : At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Salary : $30
