Dental Office Receptionist

Working Conditions/Physical Requirements:

 Sitting 80%

 Standing/walking 20%

 Moderate noise levels from dental and other Lab equipment

 Medical, office, and lab setting

 Exceptional hand dexterity and typing skills to work with standard software programs provided.

 Good Mathematical aptitude in order to prepare and interpret financial reports, collect and track payments and account balances, and maintain financial integrity for the practice.

 Frequent client and interoffice personnel interaction as this position must provide, present, explain, and coordinate special activities in treatment plans with patients as well as collect payments due and is heavily dependent on excellent customer interaction.

 Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer data entry and the preparation of treatment plans.

Position Summary:

Responsible to prepare, present, and schedule patients for treatment plans following Dentist’s and/or Associate Dentist’s exam notes and direction. Set up any financial arrangements, collect payments from patients and insurance companies. Direct and ensure compliance of office personnel on company policy regarding collection procedures and practices. Assist scheduling coordinator with any tasks asssigned.

Essential Functions:

 Answer phones by the second ring and navigate dental software to answer patient questions about their accounts, clinical information and schedule accordingly

 Following office protocols for scheduling new patients, emergency patients and patients of record

 Send correspondence to patients via US Mail.

 Communicating clearly to confirm patient appointments

 Current knowledge of the Fair Credit Standards Act and its application to dental offices and the ability to ensure all personnel compliance to Act.

 Present and explain plans to patients before treatment(s) is performed.

 Ensure timely collection from patients, including payment or insurance processing as necessary.

 Provide, and complete insurance paperwork and obtain information from patients’ insurance provider(s) as needed to ensure payment.

 Must always represent the practice in a professional, pleasant, and cooperative manner.

 Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.

 Must be able to comfortably and efficiently handle multiple deadlines and task assignments.

 Must be able to work both independently and cooperatively in team settings.

 Occasionally there may be some travel, by car or plane, required in order for you to participate in continuing education or seminars.

 Other duties and tasks, as assigned periodically.

Success Factors:

 Always maintain the highest level of confidentiality to HIPAA standards.

 Adhere to strict safety guidelines and procedures to OSHA and office standards.

 Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant.

 Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.

 You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.

 Must excel in forward thinking in order to anticipate the needs of the doctor as well as the patient.

 Must demonstrate active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

 Must demonstrate good reading comprehension - Understanding written sentences and paragraphs in work related documents.

 Must demonstrate excellent communication skills - Talking to others to convey information effectively.

 Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Experience and Education:

 Experience in customer service

 Experience managing multiple phone lines simultaneously

 Accounting experience in the medical field preferred.

Special Requirements:

Job offer may be contingent upon successful completion of a background check.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off

Medical Specialty:

• Primary Care
• Surgery

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Bangor, ME 04401 (Required)

Work Location: In person

Salary : $20 - $22