What are the responsibilities and job description for the 6 Month HYBRID Contract ServiceNow Technical Specialist - CTH - Raleigh NC Residents Only position at FairPoint Communications?
Job Overview
Join the City of Raleigh’s Information Technology Department as a ServiceNow Technical Specialist. This 6-month hybrid contract role, located in Raleigh, NC, serves as an entry point into a rewarding career in ServiceNow technology, with the potential for conversion to a full-time position.
Key Responsibilities
This position provides an excellent pathway to enhance your skills and experience within the ServiceNow domain, offering exposure to impactful projects that contribute to the community of nearly 490,000 residents.
Company Culture And Values
At the City of Raleigh’s IT Department, we pride ourselves on our commitment to innovation and excellence in technology. We foster a diverse and inclusive work environment that emphasizes continuous improvement and work-life balance. Join a team that not only values collaboration but also empowers its members to make a difference in the community.
Employment Type: Contractor
Join the City of Raleigh’s Information Technology Department as a ServiceNow Technical Specialist. This 6-month hybrid contract role, located in Raleigh, NC, serves as an entry point into a rewarding career in ServiceNow technology, with the potential for conversion to a full-time position.
Key Responsibilities
- Support the daily operations of the ServiceNow platform with an emphasis on Customer Service Management (CSM).
- Collaborate closely with senior analysts and stakeholders to gather requirements and troubleshoot issues.
- Configure ServiceNow CSM modules, develop workflows, and enhance the customer self-service experience.
- Assist with system upgrades and maintenance to ensure the platform’s reliability.
- Contribute to incident resolution and provide timely support to users.
- Work alongside cross-functional teams to understand the integration of ServiceNow with other city systems.
- Adhere to IT best practices, including SDLC and ITIL standards.
- Basic knowledge of ServiceNow or similar enterprise systems.
- Eagerness to learn and develop skills in ServiceNow configuration and administration.
- Excellent communication skills to effectively translate technical issues into user-friendly solutions.
- A collaborative mindset, enthusiastic about working with both technical and business teams.
- Strong problem-solving skills with a focus on the customer experience.
- Ambition to advance your career in IT service management.
- Bachelor's degree in information technology or a related field, or equivalent experience in IT support or customer service management.
- 1-2 years of hands-on experience with ServiceNow, especially with CSM or related modules, is preferred.
- Familiarity with JavaScript, HTML, CSS, and SQL is advantageous.
- Relevant ServiceNow certifications (CIS, CAD) are a plus.
This position provides an excellent pathway to enhance your skills and experience within the ServiceNow domain, offering exposure to impactful projects that contribute to the community of nearly 490,000 residents.
Company Culture And Values
At the City of Raleigh’s IT Department, we pride ourselves on our commitment to innovation and excellence in technology. We foster a diverse and inclusive work environment that emphasizes continuous improvement and work-life balance. Join a team that not only values collaboration but also empowers its members to make a difference in the community.
Employment Type: Contractor
