What are the responsibilities and job description for the Hybrid ServiceNow Developer/Administrator - 1 Year Contract - Raleigh, NC - 742081 position at FairPoint Communications?
Job Overview
We are seeking a skilled ServiceNow Administrator/Developer for a one-year contract, based in Raleigh, NC. This pivotal role focuses on enhancing the state’s Customer Service Management (CSM) system using ServiceNow. The successful candidate will work collaboratively within the North Carolina Department of Information Technology (NCDIT), supporting user needs while applying best practices in a hybrid work environment.
Key Responsibilities
This role presents significant opportunities for career advancement through exposure to diverse projects, collaboration with seasoned developers, and involvement in continuous improvement initiatives within the organization.
Employment Type: Contractor
We are seeking a skilled ServiceNow Administrator/Developer for a one-year contract, based in Raleigh, NC. This pivotal role focuses on enhancing the state’s Customer Service Management (CSM) system using ServiceNow. The successful candidate will work collaboratively within the North Carolina Department of Information Technology (NCDIT), supporting user needs while applying best practices in a hybrid work environment.
Key Responsibilities
- Administer the ServiceNow platform, ensuring optimal performance across the Customer Service Management application.
- Implement necessary enhancements, maintenance, and upgrades to the platform.
- Follow established best practices and standards for ServiceNow, ensuring compliance with agency processes and FedRamp regulations.
- Manage enhancement requests, while developing solutions for the CSM application on the platform.
- Work alongside a team of developers to progress platform initiatives.
- Gather and analyze business requirements, converting them into technical documentation for development.
- Monitor application performance, conduct code analysis, and implement improvements as needed.
- Design user journeys and create user stories to guide the configuration of Customer Service Management.
- Facilitate iterative configuration and engage stakeholders through design reviews.
- Research and recommend enhancements to existing processes and engagements.
- Develop and resolve issues within the ServiceNow production environment for Customer Service Management.
- Execute data mapping and perform bulk data imports/updates when required.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of experience with CSM technology, particularly in ServiceNow administration.
- Proficient in designing and implementing web-based end-user self-service portals.
- Strong knowledge of web technologies including JavaScript, HTML, XML, and Web Services.
- Experienced with ServiceNow forms, fields, views, lists, UI policies, and scripting.
- Familiar with integrating ServiceNow with various tools, as well as monitoring and alerting systems.
- Experience in the governmental sector (local, state, or federal).
- Proven success in implementing ServiceNow CSM applications and processes utilizing the CSM framework.
- Background in continuous improvement initiatives for processes and services.
- Excellent written and verbal communication skills, capable of conveying complex data clearly to diverse audiences.
- Ability to conduct insightful analyses and provide comprehensive interpretations of results.
- Capability to obtain a security clearance compliant with FedRamp standards.
This role presents significant opportunities for career advancement through exposure to diverse projects, collaboration with seasoned developers, and involvement in continuous improvement initiatives within the organization.
Employment Type: Contractor
