Business Analyst - Onsite Contract (1 Year) - Must Reside in Raleigh NC (740468)

Job Overview

We are seeking a dedicated Business Analyst for a one-year contract opportunity based in Raleigh, NC. The selected candidate will play a pivotal role in conducting analytical assessments to meet business objectives and perform thorough process evaluations. This position requires a comprehensive understanding of business functions and system requirements across various departments, providing essential support for special projects.

Key Responsibilities

• Act as the primary technical contact for ServiceNow ITSM and process enhancement initiatives.
• Exhibit expertise in ServiceNow platform functionalities, including ITSM, ITOM, HRSD, and CSM modules.
• Collaborate effectively with stakeholders to gather, analyze, and articulate detailed business requirements and process improvement recommendations.
• Partner with departmental subject matter experts (SMEs) to define and optimize workflow processes, applying ITIL, Kaizen, and Lean Six Sigma methodologies.
• Engage with various departments, including DIT, MIS, and HR, to design and implement effective process improvement strategies.
• Generate detailed reports and conduct data analysis to assist management in identifying workflow trends and enhancing data integrity.
• Support project coordination efforts and step in as a backup when necessary.
• Understand the software development lifecycle (SDLC) and Agile methodologies.
• Proficiently use MS Office and process modeling tools, including the MS Power Suite (e.g., Power Automate, Canva, Visio).
  
  

Required Skills

• Proficient in ServiceNow platform functionalities.
• Strong analytical capabilities with the aptitude to process complex information.
• Familiarity with ITIL, Kaizen, and Lean Six Sigma concepts.
• Competence in MS Office and process modeling tools.
• Understanding of SDLC and Agile methodologies.
  
  

Qualifications

• Previous experience in analytical roles or business analysis.
• Strong communication skills to engage effectively with stakeholders.
• Proven track record in process improvement initiatives.
  
  

Career Growth Opportunities

This role offers significant opportunities for professional development through hands-on experience in process improvements and collaboration with various departments. You will gain valuable insights into the operational strategies of State government, enhancing both your analytical and technical skill sets.

Compensation And Benefits

• W-2 Rate up to $37/hour.
• On-site work is required.
  
  

This is an excellent opportunity to contribute to the efficiency of State government operations and to be part of a team that plays a critical role in optimizing processes and achieving strategic goals.

Employment Type: Contractor