What are the responsibilities and job description for the 1 Year Contract Business Analyst - ONSITE - Raleigh, NC Resident Required (740468) position at FairPoint Communications?
Job Overview
We are seeking a detail-oriented Business Analyst for a 1-year contract position based in Raleigh, NC. The ideal candidate will engage in analytical assessment, focusing on business objectives, process reviews, functional design, and testing for specialized projects. This role is essential in understanding the intricate business functions and system requirements across various divisions to formulate specifications and requirements effectively.
Key Responsibilities
This position presents valuable opportunities for professional development through hands-on project management and collaboration with various state agencies, offering a comprehensive experience in business analysis and process improvement.
Employment Type: Contractor
We are seeking a detail-oriented Business Analyst for a 1-year contract position based in Raleigh, NC. The ideal candidate will engage in analytical assessment, focusing on business objectives, process reviews, functional design, and testing for specialized projects. This role is essential in understanding the intricate business functions and system requirements across various divisions to formulate specifications and requirements effectively.
Key Responsibilities
- Act as the primary technical point of contact for ServiceNow ITSM and process enhancement initiatives.
- Exhibit expertise in the functionalities of the ServiceNow platform, covering ITSM, ITOM, HRSD, and CSM modules.
- Demonstrate adaptability, engage in independent research, and efficiently process complex information.
- Collaborate effectively with stakeholders to gather, analyze, and create comprehensive documentation that reflects business needs and proposed solutions for process improvements.
- Partner closely with department subject matter experts (SMEs) employing ITIL, Kaizen, and Lean Six Sigma methodologies to define, implement, and test catalog items aimed at optimizing internal process workflows across various agencies.
- Interface with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc., to drive process improvement initiatives.
- Develop detailed reports and conduct data analysis to assist management in identifying trends, balancing workloads, and enhancing data accuracy.
- Support management with project coordination and assume backup responsibilities as necessary.
- Maintain a fundamental understanding of the software development lifecycle (SDLC) and Agile methodologies.
- Demonstrate proficiency with MS Office and process modeling tools, as well as the MS Power Suite (e.g., Power Automate, Canva, Visio, etc.).
- Proficiency in ServiceNow ITSM and its associated capabilities.
- Strong analytical acumen with a focus on process optimization.
- Familiarity with ITIL, Kaizen, and Lean Six Sigma principles.
- Competence in software development lifecycle (SDLC) and Agile methodologies.
- Proficient in MS Office and various process modeling tools, including the MS Power Suite.
- A robust background in business analysis and process enhancement is essential.
- Proven ability to collaborate with multiple stakeholders effectively.
- A basic understanding of software development lifecycle (SDLC) and Agile methodologies is desired.
- Excellent communication and documentation skills are necessary.
This position presents valuable opportunities for professional development through hands-on project management and collaboration with various state agencies, offering a comprehensive experience in business analysis and process improvement.
Employment Type: Contractor
