What are the responsibilities and job description for the Support Analyst Service - 1 Year Contract - ONSITE - Raleigh, NC - 746260 position at FairPoint Communications?
Job Overview
We are seeking a dedicated and skilled Service Support Analyst for a one-year contract based in Raleigh, NC. This role requires on-site presence and is ideal for professionals eager to leverage their technical expertise while being part of a dynamic team. The primary objective of this position is to deliver exceptional technical support, encompassing troubleshooting, problem resolution, setup, configuration, and installation of end-user devices.
Key Responsibilities
This position not only enables you to sharpen your technical and problem-solving skills but also provides avenues for professional development and career advancement within the organization. The company is committed to fostering an environment of continuous learning and growth.
Company Culture And Values
We pride ourselves on a collaborative work environment that values teamwork, effective communication, and customer service excellence. Our culture encourages innovation and proactive problem-solving, fostering a supportive atmosphere for all employees.
Compensation And Benefits
We are seeking a dedicated and skilled Service Support Analyst for a one-year contract based in Raleigh, NC. This role requires on-site presence and is ideal for professionals eager to leverage their technical expertise while being part of a dynamic team. The primary objective of this position is to deliver exceptional technical support, encompassing troubleshooting, problem resolution, setup, configuration, and installation of end-user devices.
Key Responsibilities
- Manage project timelines, resources, and personnel to ensure successful implementation efforts.
- Act as a technical resource for fellow Analysts and Specialists, sharing knowledge and best practices.
- Develop and implement sophisticated IT solutions aimed at enhancing enterprise performance.
- Lead planning and organization of IT initiatives within the company, guiding project execution effectively.
- Proactively identify trends and issues, recommending technical modifications to resolve current challenges and prevent future occurrences.
- Collaborate with clients and stakeholders to understand requirements and create actionable solutions.
- Foster teamwork by assessing and integrating the strengths of team members to achieve project and organizational goals.
- Strong project management capabilities.
- Advanced technical knowledge and ability to develop complex information technology solutions.
- Proficient in planning, organizing, and leading IT projects.
- Expertise in providing technical support and consultancy, particularly for intricate problems.
- Excellent communication skills, with the ability to translate complex technical issues into layman’s terms.
- Strong customer service orientation, promoting positive client relationships and satisfaction.
- Comprehensive understanding of organizational dynamics and the ability to navigate them effectively.
- Proven ability to work independently and lead team efforts.
- Advanced education or extensive industry experience is preferred.
- Relevant technical certifications or degrees in IT or related fields are advantageous.
This position not only enables you to sharpen your technical and problem-solving skills but also provides avenues for professional development and career advancement within the organization. The company is committed to fostering an environment of continuous learning and growth.
Company Culture And Values
We pride ourselves on a collaborative work environment that values teamwork, effective communication, and customer service excellence. Our culture encourages innovation and proactive problem-solving, fostering a supportive atmosphere for all employees.
Compensation And Benefits
- Competitive W-2 hourly wage up to $24.
- Requirement for on-site work in the Raleigh, NC area, ensuring direct involvement in our dynamic team environment.
Salary : $24
