What are the responsibilities and job description for the Business Analyst - ServiceNow Hybrid Contract - 1 Year - MUST be Raleigh, NC Resident -740470 position at FairPoint Communications?
Job Overview
Join our dynamic team as a ServiceNow Business Analyst in Raleigh, NC. This one-year hybrid contract position offers a competitive pay rate of up to $40/hour, with the expectation of onsite presence 2-3 days per week. You will play a pivotal role in analyzing business objectives, reviewing processes, and supporting the design and testing of specialized projects within state government.
Key Responsibilities
This position presents significant avenues for professional development, enabling you to gain expertise in process improvement and IT service management while working alongside experienced professionals in the state government sector.
Company Culture And Values
Our organization values collaboration, innovation, and continuous improvement. We foster a supportive environment where team members are encouraged to explore new ideas and contribute to meaningful projects that impact state operations.
Networking And Professional Opportunities
Joining our team will provide you with invaluable networking opportunities and the chance to collaborate with industry leaders and stakeholders across various state agencies.
Compensation And Benefits
Join our dynamic team as a ServiceNow Business Analyst in Raleigh, NC. This one-year hybrid contract position offers a competitive pay rate of up to $40/hour, with the expectation of onsite presence 2-3 days per week. You will play a pivotal role in analyzing business objectives, reviewing processes, and supporting the design and testing of specialized projects within state government.
Key Responsibilities
- Act as the primary technical contact for ServiceNow ITSM and process enhancements.
- Exhibit expertise in ServiceNow functionalities, including ITSM, ITOM, HRSD, and CSM modules.
- Collaborate effectively with stakeholders to gather and analyze requirements, producing detailed documentation.
- Engage with department subject matter experts (SMEs) to implement and assess process improvements using ITIL, Kaizen, and Lean Six Sigma methodologies.
- Interact with various state agencies to design and execute process improvement initiatives.
- Evaluate and enhance the usability of agency Self-Service Portals.
- Generate comprehensive reports and conduct data analysis for management insights.
- Prepare technical training materials and mentor others on ServiceNow and ITIL best practices.
- Assist in project coordination and provide backup support as necessary.
- Demonstrate a fundamental understanding of the software development lifecycle (SDLC) and Agile methodologies.
- Utilize MS Office, process modeling tools, and the MS Power Suite (e.g., Power Automate) effectively.
- Strong proficiency in ServiceNow platform capabilities.
- Familiarity with ITIL and process improvement methodologies.
- Exceptional analytical and problem-solving skills.
- Ability to produce detailed documentation and perform data analysis.
- Competence in collaborating and communicating with diverse stakeholders.
- Experience with MS Office and process modeling tools.
- Prior experience in a business analyst role or related environment is preferred.
- Bachelor’s degree in Information Technology, Business Administration, or a related field is desired.
This position presents significant avenues for professional development, enabling you to gain expertise in process improvement and IT service management while working alongside experienced professionals in the state government sector.
Company Culture And Values
Our organization values collaboration, innovation, and continuous improvement. We foster a supportive environment where team members are encouraged to explore new ideas and contribute to meaningful projects that impact state operations.
Networking And Professional Opportunities
Joining our team will provide you with invaluable networking opportunities and the chance to collaborate with industry leaders and stakeholders across various state agencies.
Compensation And Benefits
- Contract role with compensation up to $40/hour.
- Hybrid work arrangement requiring onsite presence 2-3 days per week.
Salary : $40
