What are the responsibilities and job description for the Charlotte Area IT Service Desk Agent - One Year Contract - HYBRID (740561) position at FairPoint Communications?
Job Overview
Join our esteemed IT team as an IT Service Desk Agent, serving as the primary point of contact for internal stakeholders. This hybrid position, available to candidates residing in the Charlotte area, is a one-year contract role that presents a significant opportunity for growth and collaboration within a reputable organization.
Key Responsibilities
This position offers unique prospects for professional advancement, allowing agents to enhance their skills through exposure to various IT challenges and collaborative projects, potentially leading to more advanced roles in the future.
Company Culture And Values
We pride ourselves on fostering a supportive work environment that encourages both independence and teamwork, allowing our agents to successfully manage individual initiatives while contributing to larger projects.
Compensation And Benefits
Employment Type: Contractor
Join our esteemed IT team as an IT Service Desk Agent, serving as the primary point of contact for internal stakeholders. This hybrid position, available to candidates residing in the Charlotte area, is a one-year contract role that presents a significant opportunity for growth and collaboration within a reputable organization.
Key Responsibilities
- Provide front-line support via telephone and email for IT-related hardware and software issues, including O365 and Windows operating systems, as well as devices such as tablets, desktops, and laptops.
- Assist customers with various IT concerns, ensuring a seamless user experience.
- Strive for First Contact Resolution (FCR) to enhance customer satisfaction.
- Support user identity management, including username provisioning, system access, and password management utilizing Active Directory.
- Develop and maintain comprehensive documentation for the Knowledge Management Database.
- Adhere to established Incident Management, Request Management, and Knowledge Management protocols.
- Proficient knowledge of computer hardware including tablets, desktops, and laptops.
- Familiarity with software applications including O365 and Windows operating systems.
- Strong problem-solving skills and a commitment to exceptional customer service.
- Experience with Active Directory for user management.
- Ability to create and update Knowledge Articles for the Knowledge Management Database.
- Understanding of relevant IT policies and procedures.
- A foundational understanding of IT support functions is required.
- Excellent communication and interpersonal skills are essential.
- Ability to work autonomously and collaboratively within a team environment.
- A high school diploma or equivalent is mandatory, with technical certifications preferred but not required.
- Previous experience in IT support or customer service roles is advantageous.
This position offers unique prospects for professional advancement, allowing agents to enhance their skills through exposure to various IT challenges and collaborative projects, potentially leading to more advanced roles in the future.
Company Culture And Values
We pride ourselves on fostering a supportive work environment that encourages both independence and teamwork, allowing our agents to successfully manage individual initiatives while contributing to larger projects.
Compensation And Benefits
- Competitive W-2 rate of up to $20/hour.
Employment Type: Contractor
Salary : $20
