What are the responsibilities and job description for the Charlotte Area IT Service Desk Agent - One Year Contract - Hybrid position at FairPoint Communications?
Job Overview
The IT Service Desk Agent I plays a critical role in delivering first-rate telephone and email support to internal stakeholders facing IT-related software and hardware challenges. This position is pivotal for individuals seeking to enhance their technical support skills while working in a collaborative and technologically advanced environment.
Key Responsibilities
Join a forward-thinking organization that values professional development and offers pathways for career advancement within the IT support realm. Collaborate with a network of skilled professionals dedicated to enhancing their expertise and sharing knowledge.
Company Culture And Values
Be part of a company that prioritizes customer satisfaction, teamwork, and continuous improvement. Our diverse and inclusive work environment fosters innovation and encourages collaboration among team members.
Compensation And Benefits
The IT Service Desk Agent I plays a critical role in delivering first-rate telephone and email support to internal stakeholders facing IT-related software and hardware challenges. This position is pivotal for individuals seeking to enhance their technical support skills while working in a collaborative and technologically advanced environment.
Key Responsibilities
- Provide frontline assistance for a range of IT-related software and hardware inquiries.
- Guide users in the effective use of computer hardware, including tablets, desktops, and laptops, as well as software such as O365 and Windows Operating Systems.
- Strive for First Contact Resolution (FCR) to efficiently address customer queries.
- Offer operational support for user identity management, including username provisioning and password management via Active Directory.
- Develop and maintain comprehensive documentation for Knowledge Articles within the Knowledge Management Database.
- Ensure adherence to Incident Management, Request Management, and Knowledge Management protocols.
- Strong troubleshooting skills for hardware and software issues.
- Proficiency in O365 and Windows Operating Systems.
- Excellent communication abilities for effective customer engagement.
- Problem-solving skills aimed at achieving First Contact Resolution (FCR).
- Familiarity with Active Directory for managing user identities.
- Capability to maintain accurate documentation.
- Prior experience in an IT support or help desk setting is advantageous.
- Fundamental understanding of computer hardware and software systems is necessary.
- Exceptional customer service skills are required.
Join a forward-thinking organization that values professional development and offers pathways for career advancement within the IT support realm. Collaborate with a network of skilled professionals dedicated to enhancing their expertise and sharing knowledge.
Company Culture And Values
Be part of a company that prioritizes customer satisfaction, teamwork, and continuous improvement. Our diverse and inclusive work environment fosters innovation and encourages collaboration among team members.
Compensation And Benefits
- W-2 Rate up to $20/hour.
- Comprehensive benefits package.
- Robust opportunities for skill development and training.
Salary : $20
