What are the responsibilities and job description for the IT Service Desk Agent - Charlotte Area Resident Required - One Year HYBRID Contract (740561) position at FairPoint Communications?
Job Overview
We are seeking a dedicated IT Service Desk Agent I to join our dynamic team in Charlotte, NC. This hybrid position offers an exciting opportunity to provide frontline support to our internal customers, addressing IT-related software and hardware inquiries, including O365 and Windows Operating Systems, as well as various hardware devices.
Key Responsibilities
This role presents significant opportunities for professional development and career advancement. You will be involved in various small initiatives while also gaining exposure to larger projects, fostering your skillset and expanding your professional network.
Company Culture And Values
Our organization prides itself on a collaborative and service-oriented work environment, where employees are encouraged to take initiative and work both independently and as part of a team. We value diversity and inclusivity, and we are committed to creating a supportive atmosphere for all team members.
Compensation And Benefits
We are seeking a dedicated IT Service Desk Agent I to join our dynamic team in Charlotte, NC. This hybrid position offers an exciting opportunity to provide frontline support to our internal customers, addressing IT-related software and hardware inquiries, including O365 and Windows Operating Systems, as well as various hardware devices.
Key Responsibilities
- Deliver exceptional telephone and email support to internal users for software and hardware issues.
- Assist customers with troubleshooting and utilizing computer hardware (tablets, desktops, laptops) and software applications (O365, Windows Operating Systems).
- Achieve First Contact Resolution (FCR) to ensure swift resolution of issues.
- Support user identity management, including username provisioning, system access, and password management via Active Directory.
- Create and maintain documentation for Knowledge Management articles, contributing to our knowledge base.
- Adhere to policies related to Incident Management, Request Management, and Knowledge Management.
- Strong verbal and written communication skills.
- Proficient problem-solving skills with attention to detail.
- Familiarity with O365 and Windows Operating Systems.
- Knowledge of computer hardware, including tablets, desktops, and laptops.
- Understanding of Active Directory for user management.
- Ability to develop and maintain Knowledge Management documentation.
- Previous experience in IT support or a related field is preferred.
- Strong technical understanding of IT systems and software is essential.
- A high school diploma or equivalent is required.
This role presents significant opportunities for professional development and career advancement. You will be involved in various small initiatives while also gaining exposure to larger projects, fostering your skillset and expanding your professional network.
Company Culture And Values
Our organization prides itself on a collaborative and service-oriented work environment, where employees are encouraged to take initiative and work both independently and as part of a team. We value diversity and inclusivity, and we are committed to creating a supportive atmosphere for all team members.
Compensation And Benefits
- Compensation is structured as a W-2 rate of up to $20/hour.
Salary : $20
