What are the responsibilities and job description for the Contract IT Technician for User Support position at FairPoint Communications?
Job Title: IT Support Technician (Contract)
Position Overview
Join our esteemed organization as an IT Support Technician on a one-year contract, located at the Dix Campus in Raleigh, NC. This pivotal role involves supporting the NC Medicaid Infrastructure Team Manager in the management, servicing, and deployment of technology solutions for the Division of Health Benefits (DHB). You will serve as the first point of contact for troubleshooting and repairs, ensuring seamless technology operations for DHB employees, contractors, and temporary workers.
Key Responsibilities
This role presents an exceptional opportunity for professional development within the IT support domain, particularly in a government health organization. You will gain invaluable hands-on experience and contribute significantly to the efficiency and productivity of DHB staff.
Company Culture And Values
We are committed to fostering a collaborative work environment that values diversity and inclusion, encouraging our employees to thrive both personally and professionally.
Networking And Professional Opportunities
As part of our organization, you will have access to a broad network of professionals and unique opportunities for skill enhancement and collaboration within a supportive community.
Why Work In Raleigh, NC
Raleigh offers a vibrant community and a tech-driven job market, providing an excellent quality of life and numerous professional networking opportunities.
Employment Type: Contractor
Position Overview
Join our esteemed organization as an IT Support Technician on a one-year contract, located at the Dix Campus in Raleigh, NC. This pivotal role involves supporting the NC Medicaid Infrastructure Team Manager in the management, servicing, and deployment of technology solutions for the Division of Health Benefits (DHB). You will serve as the first point of contact for troubleshooting and repairs, ensuring seamless technology operations for DHB employees, contractors, and temporary workers.
Key Responsibilities
- Manage and oversee division computers, peripherals, and software, including deployment and return processes for desktops, laptops, printers, and other equipment.
- Act as a delegated administrator for the North Carolina ID (NCID) system, assisting with account creation, deactivation, unlocking, and resetting of DHB staff NCID accounts.
- Provide support for the telephone system, including the deployment of phones in offices and conference rooms, submitting service requests for new and existing staff, and troubleshooting phone-related issues.
- Support DHB users with their IT inquiries using the ServiceNow ticketing system, monitoring requests and documenting resolutions.
- Assist in tracking DHB IT inventory through the WASP Inventory Tracking System, adhering to established procedures.
- Exceptional verbal and written communication skills.
- Proven ability to establish and maintain effective working relationships with colleagues, officials, and the public.
- Strong capacity for independent work with minimal supervision.
- Ability to manage multiple tasks and priorities effectively.
- Proficient in resolving routine issues based on existing documentation and training.
- Previous experience in providing technical support.
- Demonstrated capability in deploying and configuring desktop and laptop computers, along with peripheral devices.
- Candidates must be US Citizens or currently hold a Green Card.
- Local candidates only.
- W-2 rate of up to $25/hour; corp to corp arrangements are acceptable.
This role presents an exceptional opportunity for professional development within the IT support domain, particularly in a government health organization. You will gain invaluable hands-on experience and contribute significantly to the efficiency and productivity of DHB staff.
Company Culture And Values
We are committed to fostering a collaborative work environment that values diversity and inclusion, encouraging our employees to thrive both personally and professionally.
Networking And Professional Opportunities
As part of our organization, you will have access to a broad network of professionals and unique opportunities for skill enhancement and collaboration within a supportive community.
Why Work In Raleigh, NC
Raleigh offers a vibrant community and a tech-driven job market, providing an excellent quality of life and numerous professional networking opportunities.
Employment Type: Contractor
Salary : $25
