Junior Contract Technical Specialist - State NC

Job Overview

We are seeking a dedicated and detail-oriented Technical Specialist to join our team on a 1-year contract with the North Carolina Department of Transportation (NCDOT). This position requires a minimum of 1 year of experience in a similar role and offers the opportunity to work with a vast network of over 10,000 computer users. You will play a crucial role in managing desktop applications and resolving IT-related issues while contributing to the overall success of the organization.

Key Responsibilities

• Evaluate and prioritize IT incident and problem tickets based on business impact.
• Serve as a technical resource for NCDOT's standard desktop applications.
• Troubleshoot hardware and software issues, providing effective resolutions.
• Mentor team members to foster positive customer relationships and organizational success.
• Develop and maintain comprehensive documentation for processes and procedures.
• Implement IT security policies to ensure the integrity and security of data.
• Collaborate with various teams to identify and resolve application and network issues.
  
  

Required Skills

• Strong technical expertise in computer hardware, software, and networking protocols.
• Proficient in troubleshooting technical problems and providing timely solutions.
• Excellent communication skills, particularly in conveying technical information to non-technical users.
• Strong organizational and time management abilities.
• Familiarity with call tracking systems such as ServiceNow.
  
  

Qualifications

• Minimum of 1 year of experience in a technical support or IT infrastructure role.
• Proven ability to work independently and collaboratively within a team.
• Experience in project management is advantageous.
• A Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
  
  

Career Growth Opportunities

This role provides a platform for professional development by allowing you to lead projects, mentor peers, and contribute significantly to operational excellence. Continuous learning and adaptability in technology are encouraged, enabling you to stay current with emerging trends.

Compensation And Benefits

• This is a contract position with a competitive W-2 rate of up to $35/hour.
• Initial remote work option transitioning to onsite as organizational needs dictate.
• Must be a U.S. Citizen or possess a Green Card.
  
  

This position not only offers an opportunity to make a meaningful impact within a vital public sector organization but also allows you to leverage your advanced technical skills in a dynamic and supportive work environment.

Employment Type: Contractor